Terms, Conditions & Privacy
When Purchasing Custom Portraits
100% Money Back Guarantee
I offer a 100% Money back guarantee if you are not happy with the result. I have my work in progress page where you can watch your portrait develop from a simple drawing to a finished and detailed portrait.
You as a client must have full input from early stage in order for the Money back guarantee to be valid. I photograph or scan each stage of the painting or drawing steps and the final result of the portrait.
After that you have the right to ask for some minor changes and if you don't like the completed portrait you will get your money back, minus the Paypal charges for money transactions.
If you aren’t happy with the portrait once it has been delivered to your home, you will have to return the portrait back to me and pay 50% of the total costs for the portrait. If, however, you would like to make changes to the portrait once you have received it, you only pay for the shipping costs to me and back.
Portrait Delivery Time
From the moment you pay for your Portrait it will take at least one month for you to recieve it. Purchase a Gift Voucher if you have a short deadline.
Privacy and Security
Your email, address or phone number will never get in hands of anyone else. I personally assure you that your personal information will never leave the confines of this website.
Any artwork I create is commissioned for personal use only and can not be used for financial gain. I own the reproduction copyright on all my artwork, however, I never reproduce any custom work as I know it's personal and for you only.
For your reproduction rights you have to pay an extra fee and the price is not included on my pricelist. please contact me for further information.
Damage in Transit
If the portrait has been damaged in transit you will have to return the painting / drawing in its original packaging or photograph the damage and send the photos back to me. Then we can arrange what will be done.
The portraits travel insured and there is a possibility to get the money refunded from the Post office if the portrait arrives damaged or gets lost.
All images, texts and design on my website are Copyrighted. Copyrights © by Katja Turnsek - Katja's Art Studio. No images, text or design can be used on other websites without my permission.