Terms, Conditions & Privacy
payments, security & return policies
BackCustom Painted & Drawn Portraits
Payment for The Portrait
Every client has to pay a deposit of 50% of the total amount before I start to paint. After the portrait is completed and approved by you, the rest of payment is done.
100% Money Back Guarantee
I offer a 100% Money back guarantee if you are not happy with the result. I have my work in progress page where you can watch your portrait develop from a simple drawing to a finished and detailed portrait. You as a client must have full input from early stage in order for the Money back guarantee to be valid. I photograph or scan each stage of the painting or drawing steps and scan the final result of the portrait, after that you have the right to ask for some minor changes and if you don't like the completed portrait you will get your money back, minus the Paypal charges for money transactions. If you aren’t happy with the portrait once it has been delivered to your home, you will have to return the portrait back to me and pay 50% of the total costs for the portrait. If, however, you would like to make changes to the portrait once you have received it, you only pay for the shipping costs to me and back.
Portrait Delivery Time
From the moment you pay for your Portrait it will take at least one month for you to recieve it. Purchase a Gift Voucher if you have a short deadline.
Portraits are unframed
The prices I have on my web site price page do not include frames.
Privacy and Security
Your email, address or phone number will never get in hands of anyone else. I personally assure you that your personal information will never leave the confines of this website. Your name may appear on the testimonial page. If you don't want me to display any testimonials, please do let me know. I accept all major Credit and Debit cards, plus Instant Banking and Paypal. I do not accept Cheques. Please view all your options upon ordering, the options depends on your location.
Reproduction Rights
Any artwork I create is commissioned for personal use only and can not be used for financial gain. I own the reproduction copyright on all my artwork, however, I never reproduce any custom work as I know it's personal and for you only. For your reproduction rights you have to pay an extra fee and the price is not included on my pricelist. please contact me for further information.
Shipping
Shipping costs of your custom portrait will depend on your shipping option. The shipping prices listed below are through regular mail. If you would like express delivery with UPS, FedEx or any other Service I will give you their options on request. I pack all my portraits in a way that is recommended by experts.
- Shipping costs Sweden are approximately: €33
- Shipping costs Europe are approximately: €55
- Shipping costs Worldwide are approximately: €77
Damage in Transit
If the portrait has been damaged in transit you will have to return the painting / drawing in its original packaging to me, or photograph the damage and send the photos back to me, then we can arrange what will be done. The portraits travel insured and there is a possibility to get the money refunded from the Post office if the portrait arrives damaged or gets lost.
Copyrights
All images and texts on my website are Copyrighted. Copyrights © by Katja Turnsek - Katja's Art Studio. No images or text can be used on other websites without my permission.
Fine Art Prints & Originals
Prices and Payments
Prices on this website are valid only when purchasing directly from Katjas Art Studio. All prices are plus Postage, the print and shipping costs has to be paid in full before the prints can be sent. Shipping costs are charged depending on your location and the package weight.
Delivery and Packing
Delivery times are normally within 14 days. All Prints are sent flat-packed to prevent damage. You can order bespke framing for your Print, framed to your specification with additional costs.
Returns Policy
If you cancel your order before it’s shipped, you will get your money back; except the 5% that Paypal takes as a fee. If you aren’t happy with your purchase you must contact me within 7 days after you received the print and you will get a full refund. You will need to send the Print back in the original packing and make sure that it is properly packaged so it does not get damaged in transit. If the print gets damaged in shipment, you will get a 50% refund if it’s an open edition print and a 20% refund if it’s a Limited Edition print. The return address is Katja Turnsek, Rävekärrsgatan 7, 431 33 Mölndal, Sweden.
Privacy and Security
Your email, address or phone number will never get in hands of someone else. I personally assure you that your personal information will never leave confines of this website. Your name may appear on the testimonial page. If you don't wan't me to display any testimonials, please do let me know. I accept all major Credit and Debit cards, Plus instand Banking and Paypal. I do not accept Checks. Please view all your options upon Ordering, the options depends on your location.
Copyrights
All images and texts on my website are Copyrighted. Copyrights © by Katja Turnsek - Katja's Art Studio. No images or text can be used on other websites without my permission.