Frequently Asked Questions
portrait commission questions & answers
FAQ tables with selected questions and answers of the 19 most common questions you might have before commissioning a custom portrait. I hope the questions and answers below will help, you but if you would like to ask anything further don’t hesitate to contact me and I will give you the answers you need.
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I’m ready to order my custom portrait, how do I start?
Read my section with information about How it Woks which will give you a good idea about which medium to choose and how I work. Don't forget to read the section Photo Tips which provides with good inormation about the most important part: the photographs. After you visited these sections, please fill out the Order form and send me your best photos. I will answer within 24 hours , It can’t get simpler!
In what mediums (techniques) do you work?
I’m currently painting and drawing with oils, pencils and pastels. You also have a choise between detalied and Sketchy portraits.
What is the difference between the mediums you use?
Please read about the different mediums (oils, pencils and pastels) in respective gallery. I have explained all about each medium separately there.
Does your custom portraits include any digital medium?
No, all of my custom pet portraits and family portraits are traditionally hand painted or drawn. There are no tricks involved.
Do you ever portray from real life?
No, all my portraits are created with photos as reference. I wouldn’t have time to travel around to portray from life.
How do I send you my photos and in what size?
You can send them through my Enquiry form on my contact page, E-mail or snail mail. If you send regular paper-based photos, contact me and let me know they are on the way. Find the address is on my contact page. If you send them digitally, send the biggest size possible, downloaded from your digital camera in original size. Don’t resize the photos before you send them to me. Read more about photos in the Photo Tips section.
How many photos do you need?
I create a portrait from one main photograph, but usually look at other photos for colors and other features as reference. Send several photos if you can.
I would like several subjects on one painting, do I need a photo with all of them together?
No, you can send each photo separately. I will create a photo montage with all of them together for you to approve before I start to paint. Read my section with information about How it Woks where you will find out more about the photo compisotes I create.
My photo doesn’t have a nice background but I would like one, can you paint one anyway?
Yes, I can paint a nice background scenery for you. Just let me know what you would like and I will create a photo composite along with your subject including a nice background.
Will my portrait be framed?
The portrait prices does not include frames but you can order a frame through me or take the portrait to a professional framer to get it framed.
How much does a portrait cost?
That depends on which medium, style and size you choose. See the Prices and Sizes on my Price page »
When will I pay for my portrait?
You may choose to pay either 50% or make a full payment before I start to paint. If you paid 50%, then the balance is paid when the portrait is completed and approved by you, before it’s shipped.
How do I pay?
Click on the link order now, choose your portrait style, painting medium, framing and other choises you have on the ordering page. You can choose to pay with Paypal, Credit/Debit Cards or Instant Banking. Which cards and banks you can make payments to, depends on your location. Visit the ordering page for more information.
How long will it take before I receive my portrait?
It depends on how much work I have at the time I receive your order. It takes at least 14 days to complete a detailed portrait and 1 day to complete a sketchy one, and 1 week to send it. Drop an email and I will let you know my timetable at that time.
Will I see the finished portrait before I receive it?
Of course you will. You will be able to follow each step in the process in my Blog and see the final scan before the portrait is shipped to you. The portrait must be approved before it’s sent.
How much does Postage and Packing cost?
It depends on your location, visit my price page in order to view the shipping costs in your currency.
- Shipping costs Sweden: cca. €33
- Shipping costs Europe: cca. €55
- Shipping costs Worldwide: cca. €77
If I’m in a hurry to get a portrait, what can I do?
First contact me if I will be able to deliver a portrait for the occation. A sketchy portrait may also be an option if you have at least 14 days left until the deadline. In other case you are able to purchase a Gift Card. Read more about my Gift Cards here »
Do you give the money back if I’m not happy with the portrait?
Yes, I do.
Can I use my portrait for my business purposes?
I retain the reproduction rights on all of my original artwork. If you would like to commission my work for business, contact me and we will discuss your options or visit my section about Licensed Art.